Delete your account

Delete from inside the app

• MedStore App (Online), shop owner: open Account Settings, then Delete my account. This deletes the account and all the shop's data.
• MedStore App (Online), staff member: ask us using the details below. We delete your own login; the shop and its data stay with the owner.
• MedStore App Offline: open Account Settings, then Delete my account, and confirm with Google. This deletes your account and the shop data on the phone.

Or ask us

If you cannot open the app, or you have already uninstalled it, tell us by email, phone or WhatsApp. Say which app you used (Online or Offline), your name, your shop name and the email address of your account. We will check that the request really comes from you.

• Email: info@progalaxyelabs.com
• Phone: +91 7075190199 (9 AM – 7 PM, Mon–Sat)
• WhatsApp: +91 7075190199

What happens next

If you delete inside the app

• Your account and your shop data are deleted straight away and for good. It cannot be undone.
• On MedStore App Offline, the shop data on the phone is removed too.
• If you are the only owner and other people still use the shop, the app will ask you to hand over or remove them first.

If you ask us (email, phone or WhatsApp)

• Your sign-in stops working straight away.
• For 30 days we keep your information closed. If you change your mind in those 30 days, tell us and we will bring it back.
• After 30 days your account and shop data are deleted for good from our servers. We cannot bring them back after that.
• If a shop owner asks us, the staff logins of that shop are deleted too.

We keep a record only where the law says we must, and only for as long as the law says.

MedStore App Offline: if you only uninstall the app, Android removes the data on the phone, but your account stays until you delete it in the app or ask us.

Read the full Privacy Policy.